City Manager

Deliveroo; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading food delivery company is looking for a Launch Manager in Leeds to drive growth and lead a sales team. This role involves improving commercial performance across cities, managing KPIs, and executing marketing strategies. Ideal candidates will have experience in sales, strong leadership skills, and the ability to work autonomously. The position offers a blend of office and fieldwork, contributing to the company’s mission to transform food convenience and accessibility.

Benefits

Family benefits

Financial benefits

Growth opportunities

Flexible work environment

Qualifications

• Experience in account/relationship management, sales or strategy roles.
• Demonstrable leadership skills with coaching and mentoring experience.
• Track record of delivering outstanding commercial results.
• Strong commercial acumen and results-oriented mindset.
• Ability to use data for performance improvement.
• Self-starter, organized and comfortable with mixed work environments.

Responsibilities

• Drive Growth KPIs and CVP metrics in your cities.
• Understand competitive gaps and create improvement plans.
• Manage and develop a high-performance sales team.
• Set priorities for location-specific account managers.
• Participate in tactical initiatives for city market performance.
• Maximize marketing opportunities through partnerships.

Skills

Account management

Sales Strategy

Leadership

Commercial acumen

Data analysis

Autonomous work

Job description

The Team

UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants.

UK&I Regional team drives Deliveroo's performance across all five nations. From Brighton to Bangor, Bolton to Belfast, we are experts in the local markets we serve. In the Regional team, we oversee all three sides of our marketplace: restaurants, consumers and riders. Each region faces its own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

The Role

We are looking for a Launch Manager to join our North East team. This is a rare opportunity to become a leader in the Regional Team, with direct ownership of results within your cities. You’ll lead your sales team of 9 to deliver challenging goals, work cross-functionally to improve selection across all segments and identify + execute guerrilla marketing activity. This is an exceptional role for someone who enjoys working at pace, thrives in ambiguity and possesses a strong bias for action. You will report to the Programme Lead, Regional Growth and be based from the Leeds office, but spend the majority of your time in your cities.

What you'll do:

• For your cities, be the business owner of the Growth KPIs & CVP metrics across all segments, working with your team or with others to drive improvement.
• Have a deep understanding of your CVP in the cities. Know who the best partners are across all markets & segments; identify gaps vs competition and cuisine gaps. Leverage that knowledge to build precise, detailed plans on how to improve the CVP in your cities.
• Through coaching, clear structure and direction, manage and develop a high-performance sales team that hits their monthly targets.
• Set priorities for the Account Managers working in your locations for metrics such as signage, menu completeness, rejections, etc.
• Lead and participate in tactical initiatives required to support the Drax project in your cities. Could include in-person marketing activations, sprints on city metrics such as signage, menu completeness or rejections.
• Maximise the potential of marketing opportunities in the area by identifying key partners for media and work with marketing to ensure delivery in your cities. Develop and execute guerrilla marketing activity.

Requirements:

• Proven experience in account/relationship management, sales or strategy roles
• Demonstrable leadership skills either with direct reports or coaching, mentoring and project leadership
• Track record of delivering outstanding commercial results
• Strong commercial acumen, results and target-oriented
• Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement
• Self-starter, hard worker and well organised, enjoys working autonomously and having a mixture of field-based (3-4 days per week) and office/home working (1-2 days per week)

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.