Citrix & Remote Access Engineer

BT Group; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus 10%

BT Pension scheme

Life Assurance

Direct share scheme

Employee discounts

EE mobile discounts

25 days annual leave

Job summary

BT Group is seeking a Citrix & Remote Access Engineer to monitor, maintain and secure one of BT’s largest environments. You will handle 24/7 support, on-call responsibilities, incident restoration, and change control for Citrix, AOVPN and Zscaler Clientless services.

The role involves monitoring, security reviews, patching, and collaboration with end users and stakeholders to ensure high availability and secure access for BT employees worldwide.

Qualifications

• Citrix administration is preferred.
• Administration of Windows operating system is mandatory.
• Knowledge of Active Directory is preferred.
• Knowledge of PowerShell is preferred.

Responsibilities

• Ensure the availability, performance, and reliability of Citrix, AOVPN, Zscaler Clientless, and other Remote Access platforms.
• Day-to-day monitoring and administration of Citrix and Remote Access services, ensuring proactive identification and resolution of issues.
• Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure.
• Change management, implementation, and deployment activities within live production environments, adhering to change control processes.
• Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents.
• Interacting with end users, business stakeholders, vendors, and technical teams involved in the provision and support of Remote Access services.
• Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities.
• System monitoring, performance analysis, capacity management, and optimisation of Remote Access services.
• Operating system, application, and security patching across Citrix and Remote Access infrastructure.
• Maintenance and continual refinement of operational processes, support documentation, knowledge articles, and standard operating procedures.
• Administration and management of AOVPN configurations, Zscaler Clientless policies, access controls, authentication mechanisms, and user connectivity services.
• Participation in project work, proof of concepts (POCs), platform migrations, and infrastructure modernisation initiatives.
• Providing technical support and expertise for remote workforce enablement, ensuring seamless and secure user access to corporate resources.

Skills

Citrix administration

Windows administration

Active Directory

PowerShell

Tools

Citrix

Windows Server

PowerShell

Job description

BT Group is seeking a Citrix & Remote Access Engineer to monitor, maintain and secure one of BT’s largest environments. You will handle 24/7 support, on-call responsibilities, incident restoration, and change control for Citrix, AOVPN and Zscaler Clientless services.

The role involves monitoring, security reviews, patching, and collaboration with end users and stakeholders to ensure high availability and secure access for BT employees worldwide.