Citrix Systems Engineer II — High Availability & Automation

McNeil & Co.; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arch Capital Group Ltd seeks a Systems Engineer II to design, implement, and qualify Citrix-based solutions. You will act as a SME on business and regulatory requirements, collaborating with EUX Engineering.

The role focuses on maintaining and optimizing Citrix environments to ensure application and desktop availability for end users, with a 24‑hour on‑call rotation every two months and a normal office setting.

Qualifications

• 3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor.
• Proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API‑based PowerShell automation.
• Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments.
• Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills.
• Excellent analytical skills, trouble‑shooting and problem solving ability.
• Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus.
• Excellent oral and written communication skills.
• Excellent interpersonal skills to effectively work with fellow staff and internal customers.
• Strong problem‑solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows‑based infrastructure
• Customer service orientation and sense of urgency to maintain expected service levels. Escalate requests that require product enhancement to EUX Engineering.

Responsibilities

• Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.
• Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
• Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
• Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
• Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops.
• Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions.
• Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
• Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.

Skills

Citrix expertise

Automation scripting

PowerShell

Azure CLI

Windows Server

Networking fundamentals

Analytical problem solving

IaC & automation

Communication

End-user support

Education

Bachelor's degree in computer science or related field

Tools

PowerShell

Azure CLI

GitHub Actions

Ansible

HashiCorp Packer

Citrix Cloud Platform (DaaS, WEM, Monitor)

Job description

Arch Capital Group Ltd seeks a Systems Engineer II to design, implement, and qualify Citrix-based solutions. You will act as a SME on business and regulatory requirements, collaborating with EUX Engineering.

The role focuses on maintaining and optimizing Citrix environments to ensure application and desktop availability for end users, with a 24‑hour on‑call rotation every two months and a normal office setting.