CIAG Adviser - Bicester

Communities and Education; Bicester; On-site; GBP 26,351 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan incl. 3x salaryl

Annual Salary review

Refer a Friend Scheme

BenefitHub discounts

Job summary

Communities and Education is hiring a CIAG Adviser to work within prison settings in Bicester (HMP Bullingdon). You will deliver tailored career coaching, workshops and personalised action plans to empower individuals for a fresh start and brighter futures beyond custody.

The role requires resilience, empathy and adaptability, with a competitive pro rata salary (£26,351–£29,000) and benefits. There is opportunity for career progression and CPD through training and travel for meetings.

Qualifications

• High level of initiative and motivation to solve problems.
• Excellent interpersonal skills and the ability to work independently.
• Accountable for own professional development and training.
• Customer/service user focus and commitment.

Responsibilities

• Manage a prisoner caseload and support targets and MI data requirements.
• Record all prisoner interactions in relevant Justice systems with case notes.
• Document advice and goals in a Learning and Work Plan with SMART goals.
• Meet and strive to exceed personal KPIs for prisoners seen, reviews, and progression.
• Work flexibly across prisons to maintain continuity of service.
• Attend custody meetings and travel to events for CPD as required.

Skills

Initiative

Interpersonal skills

Professional development

Customer focus

Job description

We're Hiring for a CIAG Adviser to join our team.

As a CIAG Adviser, you will work within prison settings, empowering individuals to develop the skills, confidence, and aspirations needed for a fresh start by providing tailored career coaching, workshops, and personalised action plans.

You’ll inspire individuals to envision and achieve brighter futures beyond custody. This role is more than just a job—it's a chance to transform lives, reduce reoffending, and contribute to stronger communities.

Our ideal candidate for a CIAG Adviser within a prison setting would possess a combination of specific skills, qualifications, and personal attributes. You’ll need to be resilient, empathetic, and adaptable. If you seek purpose, challenge, and a role that makes a tangible difference, this could be the ideal next step in your career.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,351 to £29,000 pro rata (dependent on experience) with these great benefits:

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career!

Location: Bicester, HMP Bullingdon

Hours: 37.5 hours per week

Closing Date: 4th August 2026

Key Responsibilities

• Manage a prisoner caseload, supporting the achievement of personal and team targets, including Management Information (PMT) requirements for the contract.
• Record all interactions with prisoners on relevant Justice systems, updating case notes and local MI systems.
• Documenting advice and goals in an agreed Learning and Work Plan with SMART goals and actions.
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators) relating to the number of prisoners seen, reviews undertaken and the number of prisoners moving forward in work and/or learning.
• Work flexibly across different prisons to support continuity of service.
• Attend custody meetings and where required travel to external events and training to support CPD.

Skills & Experience

• High level of initiative and motivation with the ability to seek out solutions to problems
• Excellent interpersonal skills with the ability to work independently,
• Accountable for own professional development and to undertake necessary training as identified in the Performance Review process
• Customer/Service User Focus

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed)

Our Communities division is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.