Christmas Customer Assistant - Operations - Winchester

Marks & Spencer Plc; Winchester; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc in Winchester seeks an Operations Assistant to support stock, deliveries and all behind‑the‑scenes tasks that keep our store running smoothly. The role is physically demanding and fast‑paced, with shifts that may extend to full‑time hours during peak periods.

You’ll move with purpose, use digital tools to track deliveries and stock, and work as part of a team across store functions to ensure shelves are full, clean, and ready for customers.

Qualifications

• Flexibility to work across the store and wider retail environment.
• Comfort with using digital tools to track deliveries and stock movements.
• Able to work collaboratively with colleagues across functions.

Responsibilities

• Handle stock, deliveries and back‑of‑house tasks to keep shop floor replenished.
• Support store operations to ensure products are available and visible to customers.
• Adapt to varying shifts and duties as required by store needs.
• Collaborate with team across departments to maintain high standards of store presentation.

Skills

Flexibility

Digital confidence

Teamwork

Job description

Operations Assistant

Work Pattern

Monday 14.00-22.00
Wednesday 14.00-22.00
Saturday 14.00-22.00

Under 18 disclaimer:

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.