Christmas Customer Assistant - Operations - Silverlink Newcastle

Marks & Spencer Plc; Newcastle upon Tyne; On-site; GBP 14,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in Newcastle upon Tyne is seeking a Customer Assistant in Operations to support our stores during night-time hours. This role focuses on stock, deliveries, and behind-the-scenes work that keeps the shop floor ready for customers.

You’ll be fast, precise, and collaborative, working across sections to maintain availability and accuracy. The role requires flexibility, night shifts on Thursday to Saturday, and a proactive approach to keeping shelves stocked.

Responsibilities

• Stock and deliveries management to keep shop floor full.
• Behind-the-scenes tasks to ensure availability and speed.
• Work across store areas to maintain readiness and adapt to busy retail conditions.

Job description

Work Pattern:

Thursday: 22:00-06:00

Friday: 22:00-06:00

Saturday: 22:00-06:00

\"Under 18 disclaimer\"

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

#Christmas