Christmas Customer Assistant - Operations - Teeside Park

Marks & Spencer Plc; Thornaby-on-Tees; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations. The role is physically demanding and fast-paced, focused on keeping stock flowing and store readiness for customers. You’ll handle deliveries, stock management and behind-the-scenes work with urgency and accuracy.

You’ll flex across the wider store, work with digital tools to track deliveries, and collaborate with colleagues to maintain smooth store operations, including early morning stock and late shifts as needed.

Qualifications

• Must be 18 years or older.

Responsibilities

• Responsible for stock, deliveries, and all behind-the-scenes work to keep the shop floor full, clean and ready for customers.
• Keep the flow of products moving with urgency and accuracy.
• Flex across the wider store as needed and adapt to pace and demands of retail.
• Be digitally confident to track deliveries and manage stock using digital tools.
• Work as a team across functions to support colleagues in the store.
• From early morning deliveries to late-stock shifts, adapt quickly to maintain momentum.

Job description

Friday: 20:00-06:00
Saturday: 20:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

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