Christmas - Customer Assistant - Operations - Reading

MS; Reading; On-site; GBP 12,000 - 18,000; Part time

Job summary

M&S is looking for a Customer Assistant in Operations to support our stores with the backstage processes that keep shelves stocked and the shop floor ready for customers. The role involves early mornings and a busy, high‑tempo environment, requiring energy and focus to move stock efficiently.

You will handle deliveries, assist with stock checks and maintain store standards across the wider team. Flexibility and a positive, team‑oriented approach are essential to succeed in this role.

Responsibilities

• Stock, deliveries and the vital behind-the-scenes work that keeps the shop floor full, clean and ready for customers.
• Keep products moving with urgency and accuracy to prevent delays.
• Work across the wider store when needed, adapting to the pace and demands of retail.
• Use digital tools to track deliveries and manage stock efficiently.

Job description

Sunday 04:00 - 12:00
Monday 04:00 - 12:00
Thursday 04:00 - 12:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.