Christmas - Customer Assistant - Operations - Hedge End

Marks and Spencer; Hedge End; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer in Hedge End is seeking a Customer Assistant in Operations to act as the backstage powerhouse of our stores, handling stock, deliveries and essential behind-the-scenes work to keep shelves full and ready for customers.

This is a physically demanding, high‑tempo retail role with a need for flexibility to work across the wider store, digital tools to track deliveries, and a strong team focus to keep the store running smoothly.

Qualifications

• Must be 18+ due to health and safety requirements.
• Role is physically demanding and high‑tempo.
• Flexibility to work across the wider store as needed.

Responsibilities

• Manage stock and deliveries to keep shelves full and shop floor ready.
• Track deliveries and stock using digital tools.
• Support colleagues across the store to maintain smooth operations.

Skills

Flexibility

Digital literacy

Teamwork

Tools

Stock management software

Job description

All the details

• Monday 08:00-17:00
• Wednesday 08:00-17:00
• Thursday 08:00-17:00
• Saturday 07:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involvesworking in operations and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. #Christmas