Christmas Customer Assistant - Operations - Longbridge

Marks and Spencer; Birmingham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Birmingham is hiring a Customer Assistant in Operations to be the backstage powerhouse of our stores. This is a physically demanding, high-intensity role that keeps our stores running smoothly and customers served.

You will handle stock, deliveries and keep the shop floor full and ready. Flexibility and digital confidence are essential as you work across the store and use tools to track stock and deliveries.

Qualifications

• Physically demanding role in retail environment.
• Willing to work weekends and early shifts.
• Applicants must be 18 or older due to safety regulations.

Responsibilities

• Manage stock, deliveries and back-of-house operations to keep the shop floor stocked.
• Work across the wider store to meet pace and customer demand.
• Use digital tools to track deliveries and stock availability.
• Collaborate with colleagues across store to support operations.
• Adapt to varying shifts, including early mornings and late stock moves.

Job description

Customer Assistant in Operations

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Shift Pattern

Saturday 0600-1000

Friday 0600-1000

Sunday 1000-1400

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 Disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Responsibilities

• You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

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