Christmas Customer Assistant - Operations

Marks and Spencer plc (UK); New Milton; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer plc (UK) is seeking a Customer Assistant in Operations to be the backstage powerhouse of our stores. This role is physically demanding and fast-paced, keeping stock flowing and the shop floor ready for customers.

You will handle stock, deliveries, and behind-the-scenes tasks, using digital tools to track deliveries and maintain availability. Flexibility across store areas and early-morning shifts are required to meet retail demands.

Qualifications

• Experience in stock control and ensuring timely stock deliveries.
• Ability to work in a fast-paced retail environment.
• Comfort using digital tools to track deliveries and stock.
• Flexible to work across store areas and shifts.

Responsibilities

• Manage stock and deliveries to keep the shop floor stocked and ready for customers.
• Assist with behind-the-scenes tasks to support store operations.
• Keep the store clean, organised and stocked for availability and speed.
• Collaborate with store teams to meet daily retail needs.

Skills

Stock management

Delivery coordination

Digital literacy

Teamwork

Job description

Work Pattern:

• Tuesday 06:00-10:00
• Thursday 06:00-10:00
• Saturday 06:00-14:00

Under 18 Disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.