Christmas Customer Assistant - Operations - Lancaster

Marks & Spencer Plc; Lancaster; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Lancaster is seeking an Operations Assistant to support stock handling, deliveries and backroom operations. The role involves early-morning shifts and working across store functions to keep shelves full and ready for customers.

You will handle stock movement, assist with deliveries and use digital tools to monitor inventory. The position requires energy, teamwork, and a flexible approach to shift patterns, including unsocial hours where applicable.

Qualifications

• Must be 18+ years old due to health and safety rules.
• Flexible and able to work early mornings, weekends, and across store locations.
• Physically demanding role requiring quick, accurate work and high energy.

Responsibilities

• Manage stock levels and backroom deliveries to keep shop floor full and accessible.
• Coordinate deliveries and ensure timely stock movement to the shop floor.
• Use digital tools to track deliveries and manage inventory efficiently.
• Work across store functions as part of a busy retail team.

Skills

Stock management

Delivery coordination

Teamwork

Digital tools

Tools

Inventory software

Delivery tracking systems

Job description

Operations Assistant

Working Pattern:

Tues 05.00-09.00
Wed 05.00-09.00
Thurs 05.00-09.00
Fri 05.00-09.00
Sat 05.00-09.00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.

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