Christmas – Customer Assistant – Operation – Lancaster

Marks and Spencer; Lancashire; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks and Spencer is seeking an Operations Assistant in the Stores’ operations team. This role focuses on stock control, deliveries, and the back‑stage work that keeps the shop floor replenished and ready for customers.

It requires flexibility to work across the store, confidence using digital tools to manage stock, and strong teamwork to support colleagues and maintain high store performance. Christmas hours may include up to full-time patterns in December.

Qualifications

• Flexible work across the wider store to match pace and demands.
• Comfortable using digital tools to track deliveries and stock.
• Team-oriented and supportive across functions.

Responsibilities

• Manage stock and deliveries to ensure shop floor availability.
• Perform behind-the-scenes tasks to keep store operations smooth and accurate.
• Coordinate cross-functionally to respond to store demand and maintain flow of products.
• Adapt to early morning deliveries and shifting stock as needed.

Skills

Flexibility

Digital literacy

Team player

Tools

Stock management software

Job description

Operations Assistant,
All the details
Work Pattern
Mon 2-6pm
Tues 2-6pm
Wed 2-6pm
Fri 2-6pm
Sat 2-6pm
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
  

This is a role for people who move with purpose. #Christmas