Christmas Customer Assistant - Operations - Berkhamsted SF

Marks & Spencer Plc; Dacorum; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in Operations to act as the backstage powerhouse of our stores. The role is physically demanding and high‑intensity, focusing on stock, deliveries, and all behind-the-scenes work to keep the shop floor full, clean, and ready for customers.

You’ll be fast, focused and flexible, working across the wider store as needed, using digital tools to track deliveries and manage stock, and collaborating with colleagues across

Qualifications

• Flexibility to work across the wider store and adapt to pace and demands of retail.
• Ability to use digital tools to track deliveries and manage stock.
• Team player with ability to work across functions and support colleagues.
• Physically demanding, high‑intensity role requiring energy and focus.

Responsibilities

• Manage stock and deliveries to keep the shop floor full, clean and ready for customers.
• Handle behind-the-scenes tasks to ensure smooth operations and timely product movement.

Job description

Week one

• Thursday 06:00 - 10:00
• Friday 06:00 - 10:00
• Saturday 06:00 - 10:00

Week Two

• Sunday 14:00-18:00
• Monday 14:00-18:00
• Tuesday 14:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.