Christmas Customer Assistant - Operations - Belfast Abbey Centre

Marks and Spencer; Belfast City District; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes tasks that keep our stores running smoothly. You’ll work across the store with flexibility to cover shifts and use digital tools to track stock and deliveries.

The role emphasises pace, accuracy and teamwork, with additional hours possible during peak periods. There is an unsocial premium of £3.00 per hour for hours worked 22:00–06:00.

Qualifications

• Over 18 due to operating mechanical equipment.
• Willingness to work unsocial hours.
• Comfort with fast-paced retail environments.

Responsibilities

• Manage stock, deliveries and behind-the-scenes tasks to keep the shop floor full, clean and ready for customers.
• Use digital tools to track deliveries and manage stock efficiently, focusing on availability and speed.
• Collaborate across store functions and support colleagues across the store.
• Be adaptable to early deliveries and stock activities to keep operations smooth.

Skills

Flexibility

Digital confidence

Teamwork

Job description

All the details

Work Pattern

Sunday 18:00 - 22:00
Friday 18:00 - 22:00
Saturday 19:00 - 23:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involvesoperating mechanical equipment as relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose #Christmas