Christmas Customer Assistant - Foods - Woodley

Marks & Spencer Group; Reading; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. Join the frontline of the UK’s leading retailer, delivering five-star service, and adapting to peak periods, including Christmas weeks.

The role emphasizes product knowledge, a strong work ethic, and a commitment to customer satisfaction. You'll be part of a resilient team, using Sparks App and in-store devices to ensure customers find what they need.

Qualifications

• Frontline customer service role in a busy food store environment.
• Ability to use in-store digital tools and devices.
• Flexible, shift-based work including mornings and peak periods.

Responsibilities

• Assist customers on the shop floor with product knowledge and recommendations.
• Sell and upsell food products to meet demand.
• Operate Sparks App and in-store devices to enhance the customer experience.
• Contribute to a high-energy, team-driven store environment.

Skills

Customer service

Teamwork

Digital literacy

Job description

Sunday 15:00-23:00

Friday 15:00-23:00

Saturday 15:00-23:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involvesworking early morningsand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas