Christmas - Customer Assistant - Food - Newbury

Marks & Spencer Group; Newbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group in Newbury is seeking a Customer Assistant in our Food section, frontline role with fast pace and high standards of service. You’ll engage customers, recommend products, and contribute to a busy store environment.

You'll work flexibly across store areas, use Sparks App for digital tools, thrive under pressure, and help deliver five-star service. This role offers shift patterns including weekends, with potential full-time hours during the festive weeks.

Qualifications

• Excellent customer service skills and a friendly, proactive attitude.
• Comfort with using digital tools and hand-held devices in-store.
• Ability to work well in a busy, fast-paced environment.
• Willingness to be flexible across store areas and shifts.

Responsibilities

• Greet and assist customers, answer questions, and help them find products.
• Recommend products and upsell to meet customer needs.
• Ensure shelves are stocked and store areas are clean and organized.
• Use Sparks App and in-store devices to enhance the customer experience.

Skills

Customer service

Digital literacy

Team player

Flexible/adaptable

Pressure handling

Tools

Sparks App

Job description

Sat 16:00-20:00
Sun 14:30-18:30
Wed 17:00-21:00
Thurs 17:00-21:00
Fri 17:00-21:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas