Christmas - Foods Customer Assistant - London Colney

Marks & Spencer Group; St Albans; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant in our Food section. This frontline role puts you at the heart of fast-paced retail, delivering five-star service at pace and helping customers find what they need.

Shifts include Tuesday and Thursday from 16:30 to 23:00, with potential full-time hours during the weeks commencing 13th and 20th December. Applicants must be 18 or older and ready to roll up sleeves and work across store areas.

Qualifications

• Customer-facing frontline role in food retail.
• Ability to learn product knowledge and communicate it to customers.
• Comfort using digital tools to assist customers and complete transactions.

Responsibilities

• Deliver five-star service at pace in a busy store.
• Confidently recommend and sell food products to customers.
• Utilise Sparks App and in-store devices to assist shoppers.
• Be a flexible team player, supporting across store areas as needed.

Skills

Customer service

Team player

Digital literacy

Product knowledge

Tools

Sparks App

In-store devices

Job description

Tuesday 16:30-23:00
Thursday 16:30-23:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas