Christmas - Customer Assistant - Foods - Rayleigh SF

Marks & Spencer Group; Rayleigh; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Marks & Spencer Group is recruiting a Customer Assistant in our Food section to join the frontline of the UK’s leading retailer. You’ll deliver five-star service at pace, assist customers, stock shelves, and use Sparks App to enhance shopping experiences.

We value down-to-earth colleagues who thrive under pressure, collaborate as a team, and flexibel across store areas to meet demand during peak periods, including the festive Christmas period.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced retail environment.
• Able to use digital tools like Sparks App and in-store devices.
• Willing to work across different store areas and shifts.

Responsabilités

• Assist customers, stock shelves, and sell products to meet demand.
• Provide five-star service and represent the M&S brand at all times.
• Be a resilient team player in a high-pressure frontline role.

Connaissances

Customer service

Team player

Digital tools

Flexibility

Resilience

Outils

Sparks App

Description du poste

Week 1
tue 12pm - 4pm
wed 12pm - 4pm
fri 12pm - 4pm
sat 4am - 10am
Week 2
sun 10am -4pm
mon 12pm - 4pm
wed 4pm - 8pm
thur 12pm - 4pm

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas