Christmas - Customer Assistant - Food - London Colney

Marks & Spencer Group; St Albans; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer is recruiting a Customer Assistant for our Food section in St Albans. You’ll be on the frontline, delivering five-star service, handling stock, and helping customers find products with confidence.

Shifts include evenings and weekends; you should be able to work extra hours during busy periods. Applicants must be 18 or over and resilient, thriving in a fast-paced retail environment.

Qualifications

• Must be 18+ to comply with health and safety requirements.
• Ability to work early mornings or variable shifts.
• Thrives in a fast-paced, high-pressure retail environment.

Responsibilities

• Serve and assist customers in the Food section with product knowledge and recommendations.
• Support stock replenishment and shelf presentation to maximise sales.
• Use digital tools to enhance customer experience and speed up service.
• Collaborate with colleagues to maintain a positive, efficient store operation.

Skills

Customer service

Teamwork

Flexibility

Communication

Tools

Sparks App

In-store devices

Job description

Friday 16:30-23:00
Saturday 16:30-23:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

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