Christmas Customer Assistant - Café - Kidderminster

Marks and Spencer; Larkhill; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Café in the heart of our store is hiring for a fast-paced, customer‑focused role. You will handle orders with speed, maintain food safety standards, and deliver five‑star service while staying calm under pressure.

The role requires digital confidence to use our order tools and work as part of a high‑performing team. Weekend and peak period availability is essential for Christmas demand.

Qualifications

• Experience in a fast-paced café environment is desirable.
• Strong customer service skills and ability to work under pressure.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders using cafe tools quickly and accurately.
• Maintain high food safety standards at all times.
• Deliver warm, five-star service and act as a brand ambassador for M&S Café.
• Support colleagues to ensure smooth operation during busiest periods.

Skills

Customer service

Calm under pressure

Digital tools

Food safety awareness

Teamwork

Tools

POS system

Job description

Saturday 11:30-18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December. Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

All the details

Work Pattern

Sunday 10:00-16:30

Saturday 11:30-18:00

Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks.

#Christmas