Christmas Customer Assistant - Café - Kilmarnock

Marks and Spencer; Kilmarnock; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join our team in the M&S Café—the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. You’ll be digitally confident, using our tools to take and fulfil orders fast, maintain impeccable food

Qualifications

• Experience in fast-paced retail or café settings.
• Excellent customer service and communication.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Take and fulfil orders quickly using digital tills.
• Maintain food safety standards and cleanliness.
• Deliver five-star service during peak periods.
• Support colleagues and adapt to changing needs.
• Represent the M&S brand with enthusiasm.

Skills

Customer service

Communication

Teamwork

Tools

Digital tills

Job description

Saturday 13:15-18:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Cafe Customer Assistant,

All the details

Work Pattern

Week 1

• Sunday 11:45-17:00
• Tuesday 12:45-18:00
• Thursday 13:15-18:30
• Friday 08:45-14:00

Week 2

• Monday 08:45-14:00
• Tuesday 12:45-18:00
• Wednesday 12:45-18:00
• Saturday 13:15-18:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.