Christmas Customer Assistant - Cafe - Merthyr Tydfil

Marks & Spencer Plc; Merthyr Tydfil; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Plc's cafe team in our store seeks a energetic, customer‑facing colleague for a fast-paced environment. You will serve drinks and meals, take orders, and help deliver five‑star service during peak times.

You’ll use digital ordering tools to take and fulfil orders quickly, while upholding impeccable food safety standards. You will work with colleagues to keep the cafe running smoothly, with flexibility and teamwork being essential.

Qualifications

• Hands-on role in a fast-paced store environment.
• Able to work under pressure while delivering quality service.
• Confident using digital ordering tools and POS systems.
• Maintain high food safety and hygiene standards.

Responsibilities

• Take and fulfil customer orders efficiently.
• Provide five-star service during busy periods.
• Use digital tools to process orders quickly.
• Maintain food safety standards and cleanliness.
• Support colleagues and adapt to changing shifts.

Skills

Customer service

Calm under pressure

Digital literacy

Food safety

Teamwork

Flexibility

Tools

POS systems

Job description

Wednesday: 12:00-17:00
Thursday: 12:00-17:00
Saturday: 10:00-17:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas