Christmas Customer Assistant - Café - Culverhouse Cross

Marks and Spencer; Drope; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer café is recruiting a Cafe Customer Assistant to welcome customers, take and fulfil orders using our digital tools, and keep the café running smoothly during busy periods.

This is a fast-paced, high-pressure role requiring composure, a cheerful manner and a commitment to five-star service. Shifts shown include Wednesday, Thursday and Saturday, with potential for extra hours in December.

You’ll be part of a team that values speed, safety and teamwork.

Qualifications

• Digital tool usage for order taking and fulfilment.
• Ability to work under pressure in a fast-paced environment.
• Commitment to food safety and hygienic standards.

Responsibilities

• Take and fulfil customer orders accurately using digital systems.
• Maintain cleanliness and food safety standards in the café.
• Deliver five-star service with speed and accuracy, especially during busy periods.

Job description

Saturday 10:00-18:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Cafe Customer Assistant,

All the details

Work Pattern

Wednesday 10:00-14:00

Thursday 14:00-18:00

Saturday 10:00-18:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.