Christmas - Customer Assistant - Cafe - Eden High Wycombe

Marks and Spencer; High Wycombe; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in High Wycombe is hiring for a hands-on role in our M&S Café. This fast-paced position requires delivering warm, five-star service while handling rapid orders and keeping customers satisfied.

You’ll be a brand ambassador, offering food and drink recommendations, upholding strict food safety standards and supporting colleagues through peak periods. Weekend shifts and extra hours may be required, with flexibility to adapt as needed.

Qualifications

• Digital confidence to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver five-star service and work effectively in a high-pressure café environment.

Responsibilities

• Brand ambassador in the M&S Café, making food and drink recommendations.
• Ensure café operates smoothly, especially during busy periods.
• Use digital tools to take and fulfil orders efficiently and keep customers moving.

Skills

Digital literacy

Customer service

Food safety

Teamwork

Flexibility

Job description

All the details

Saturday 0900-1700

Sunday 1200-1600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.