Christmas Customer Assistant - Café - Eclipse Park Maidstone

Marks & Spencer Plc; Penenden Heath; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Maidstone is seeking a Cafe Customer Assistant to join our in-store café team. This hands-on role requires delivering warm, five-star service while handling food and drink orders quickly.

You’ll be a brand ambassador, using digital tools to take and fulfil orders, maintaining food safety standards, and working calmly under pressure during peak times. Flexibility and teamwork are essential in this fast-paced environment.

Qualifications

• Digital confidence to use our tools for taking and fulfilling orders.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver quality service quickly even under pressure during peak periods.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards while handling orders and queues.
• Provide warm, five-star service to cafe customers.
• Support colleagues and contribute to a high-performance team.
• Demonstrate flexibility by adapting to store needs at pace.

Skills

Customer service

Food safety

Teamwork

Flexibility

Digital tools

Tools

POS system

Job description

Cafe Customer Assistant

Work Pattern

Sunday 10:15-16:15
Monday 10:00-15:15
Wednesday 10:00-15:00
Friday 10:00-15:00
Saturday 10:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas