Chinese Speaking Assistant Customer Executive

Excel Winner; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Assistant Customer Experience Executive, der eine Schlüsselrolle im VIP-Team spielt. Sie werden für die Pflege wertvoller Kundenbeziehungen verantwortlich sein und außergewöhnliche administrative Unterstützung bieten. Diese Rolle erfordert eine proaktive Herangehensweise an das Kundenmanagement, die Lösung von Problemen und die Verbesserung der Kundenzufriedenheit. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Luxus-Hotelbranche oder im Account Management.
• Fließende Sprachkenntnisse in Mandarin und Englisch sind erforderlich.

Responsibilities

• Unterstützung der VIP-Kundenbetreuung und Verwaltung von Kurzzeitwohnungen.
• Finanzmanagement und Unterstützung bei der Rechnungsstellung.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Organisation und Zeitmanagement

Fließend in Mandarin und Englisch

Education

Erfahrung im Kundenservice

Tools

Microsoft Office Suite

Job description

Location: Nine Elms, SW London

Employment Type: Permanent

Hours: 9:00 – 18:00 Monday – Friday

About Us:

Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces.

Summary of the Job:

The Assistant Customer Experience Executive plays a pivotal role in supporting the cultivation and nurturing of our most valued client relationships. This position involves providing exceptional administrative and operational support to ensure seamless client experiences. By anticipating client needs, the incumbent will contribute to proactive account management, facilitate efficient problem resolution, and enhance overall client satisfaction. This role will work within the VIP team to achieve departmental goals and objectives.

Job Responsibilities:

• VIP Client Satisfaction: Support the department whether by helping with tenders, communication and other ad hoc work as directed
• Short-Stay Apartment Management: Support with the inventory, set up, procurement, third party resource and interdepartmental communication.
• Financial Management: Support the department's financial processing ensuring all invoices are correct, items are checked before helping to prepare the document for submission. Maintain the database of contracts and financial details as required. Support with void management and payments.
• Key Handover Management: Support and help the department prepare the required documentation and items required for key handover.
• Departmental Support: Provide support to the department as directed by the team.
• Reporting: Support the department by collating the weekly reports and presentations on VIP client management activities and performance metrics as required.

Job Requirements:

• Experience in luxury hotel customer service, account management, or a similar role preferrable, with recent years focused on customer-facing role.
• Fluency in both Mandarin Chinese and English is essential
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple high-priority tasks effectively.
• Proficiency in Microsoft Office Suite.
• High level of professionalism and discretion.
• Strong organizational and time-management skills.
• Creative thinking with a customer-centric approach.
• Occasional work out of hours to meet the demands of guest needs.
• Ability to collaborate effectively with colleagues in the same team and across departments to achieve department’s goal.
• Hard working and dedicated to delivering objectives in timely manner

Please Note:

The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities.

How to apply:

If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Real Estate, Hospitality, and Hotels and Motels

Referrals increase your chances of interviewing at Excel Winner by 2x

Get notified about new Customer Executive jobs in London Area, United Kingdom.

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 1 week ago

Principal Customer Success Manager (12 month fixed term contract)

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Marcus by Goldman Sachs, Customer Support Agent, London

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

Maidstone, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £40,000.00-£50,000.00 3 weeks ago

Customer Relationship Management Executive

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

Customer Experience & Operations Executive

London, England, United Kingdom 3 weeks ago

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

Sutton, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 days ago

Customer Experience Specialist, Operations - Dartford

Dartford, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.