China & SEA Customer Relationship Executive

Halma plc; Havant; On-site; GBP 32,000 - 52,000; Full time

Job summary

Halma plc is seeking an Order Management professional to oversee the end-to-end process for China & SEA, ensuring accurate quotes, precise order data, and timely delivery. The role collaborates with Sales, Production, Supply Chain, Finance, and Quality to maintain high customer satisfaction.

Key duties include managing quotes, coordinating with export shipping, and maintaining order records for audits and revenue recognition.

Qualifications

• Fluent Mandarin required or native level.
• Strong customer service and relationship-building skills.
• Excellent organisational and process discipline.

Responsibilities

• Own end-to-end order management for China & SEA, ensuring accurate data and timely processing.
• Create and manage quotes with internal approvals and pricing alignment.
• Enter, validate and track customer orders with correct pricing and shipping details; manage lead times with Production and Supply Chain.
• Coordinate certifications and payments; input data into CCS London system and support quality/testing processes.

Skills

Mandarin language

Customer focus

Organisational skills

Attention to detail

Communication

Team collaboration

Problem solving

Process-driven

Financial awareness

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.

This role is responsible for end-to-end order and customer management for China & SEA. It covers creating accurate quotes, processing and maintaining customer orders, and ensuring all activity meets company policies, revenue recognition rules, and audit standards. The role works closely with Sales, Production, Supply Chain, Warehouse, Finance, and Quality to ensure smooth order flow, on-time delivery, and a consistently high customer experience. Strong communication, attention to detail, and commercial awareness are essential.

Key Responsibilities

Overall

• Full ownership of China & SEA customer orders and relationships.
• Maintain accurate customer data and orderbook integrity.
• Deliver a high standard of customer experience through clear communication and precise processing.
• Support team workload during busy periods.

Quotation Management

• Create and manage all China & SEA customer quotes promptly.
• Ensure required internal approvals are completed before sending quotes.
• Review daily pricing enquiries and align with Sales on next steps.
• Track quote status in Excel/Power BI/CRM and analyse win/loss trends.Link successful quotes to sales orders with correct pricing.

Order Management

• Enter and validate customer orders with accurate pricing, quantities, configuration, and shipping details.
• Work with Production, Supply Chain, and Warehouse to confirm lead times and track order progress.
• Coordinate with Export Shipping for customer collections.
• Respond promptly to customer emails and WeChat enquiries.
• Keep all order statuses updated throughout the lifecycle.
• Provide regular order updates to customers and internal teams.
• Partner with Finance to manage credit holds and release orders.
• Maintain complete records for audits and revenue recognition.
• Prepare weekly China & SEA revenue and forecast updates.Suggest process improvements to enhance delivery performance and customer satisfaction.

CCS Order Management

• Coordinate certification requirements and customer payments.
• Complete testing processes with the Quality team.
• Input and manage data in the CCS London system.

Skills & Attributes

• Native/fluent Mandarin speaker.
• Strong customer focus and relationship-building skills.
• Highly organised, detail-oriented, and process-driven.
• Flexible and reliable during monthly business cycles.
• Commercially aware with good financial understanding.
• Effective communicator with internal stakeholders.
• Able to resolve issues within established policies.
• Team-oriented and supportive under pressure.

#ApolloFire

#IND-DNI