Children's Residential Operations Manager

purosearch; Wrexham; On-site; GBP 56,000 - 71,000; Full time

Benefits offered by this job

Car allowance

Company pension scheme

Enhanced benefits scheme

Additional annual leave

Free parking

Company events

Employee referral programme

Job summary

Purosearch Ltd. is seeking an experienced Operations Manager for Residential Childcare in Wales. You will lead five residential homes, oversee Registered and Service Managers, ensure high standards of care, safeguarding and regulatory compliance, and drive service improvement.

You will manage budgets, develop staff teams, and collaborate with placing authorities. Travel between sites is required; Welsh language skills are desirable; a driving licence is essential.

Qualifications

• Senior leader with at least five years' experience in residential childcare as a Registered/Service Manager or senior manager.
• Experienced in managing and overseeing residential children's services.
• Confident leader able to support, develop and hold managers accountable.
• Knowledgeable in safeguarding, therapeutic childcare, attachment and trauma-informed practice.
• Experienced in quality assurance, auditing, regulatory compliance and service improvement.
• Knowledgeable of the regulatory frameworks in Wales, with understanding of England's requirements.
• Excellent communicator with strong organisational and decision-making skills.
• Compassionate, emotionally intelligent and committed to positive outcomes for children.
• Qualified to a relevant professional and management level.
• In possession of a full driving licence and able to travel between services.
• Welsh language skills are desirable.

Responsibilities

• Provide operational leadership, support and accountability to Registered and Service Managers.
• Oversee the safe, effective and compliant running of all residential services.
• Monitor safeguarding, service quality, performance and regulatory compliance.
• Support managers to develop confident, capable and effective staff teams.
• Oversee audits, quality assurance and service improvement plans.
• Promote trauma-informed, child-centred therapeutic practice.
• Identify risks, address concerns and ensure actions are implemented.
• Support recruitment, workforce planning, staff retention and development.
• Build relationships with placing authorities, regulators and external professionals.
• Collaborate across care, education and therapy to achieve best outcomes for children.
• Ensure responsible management of resources and budgets.
• Contribute to organisational development and strategic planning as part of Senior Management Team.
• Participate in senior management on-call rota and deputise for Director of Care and Therapy when required

Job description

Operations Manager – Residential Childcare

Salary: £56,000 – £70,695 per annum (dependent on experience)

Location: Wrexham – Head Office, Residential Homes and School (regular travel between locations required)

Number of homes covered: 5 homes, with a 6th home opening soon.

About the Role

We are seeking an experienced and passionate Operations Manager to oversee our residential children's homes, providing leadership, support and accountability to our Registered and Service Managers. You will ensure high standards of care, regulatory compliance and positive outcomes for children and young people, while supporting the continued growth and development of our services.

Salary and Benefits

• Salary of £56,000 – £70,695 per annum, dependent on experience.
• Car allowance.
• Company pension scheme.
• Enhanced benefits scheme.
• Additional annual leave.
• Free parking.
• Company events.
• Employee referral programme.
• Opportunity to contribute to organisational growth and development.

Successful Applicants

• An experienced senior leader with at least five years' experience in residential childcare as a Registered/Service Manager or senior manager.
• Experienced in managing and overseeing residential children's services.
• A confident leader with the ability to support, develop and hold managers accountable.
• Knowledgeable in safeguarding, therapeutic childcare, attachment and trauma-informed practice.
• Experienced in quality assurance, auditing, regulatory compliance and service improvement.
• Knowledgeable of the regulatory frameworks in Wales, with an understanding of requirements in England.
• An excellent communicator with strong organisational and decision-making skills.
• Compassionate, emotionally intelligent and committed to achieving positive outcomes for children.
• Qualified to a relevant professional and management level.
• In possession of a full driving licence and able to travel between services.

Experience of managing multiple homes and leading organisational change would be advantageous. Welsh language skills are also desirable.

The Key Roles and Responsibilities

• Provide operational leadership, support and accountability to Registered and Service Managers.
• Oversee the safe, effective and compliant running of all residential services.
• Monitor safeguarding, service quality, performance and regulatory compliance.
• Support managers to develop confident, capable and effective staff teams.
• Oversee audits, quality assurance and service improvement plans.
• Promote consistent, child-centred and trauma-informed therapeutic practice.
• Identify risks, address concerns and ensure appropriate actions are implemented.
• Support recruitment, workforce planning, staff retention and development.
• Build positive relationships with placing authorities, regulators and external professionals.
• Work collaboratively across care, education and therapy to achieve the best outcomes for children.
• Ensure responsible management of resources and agreed budgets.
• Contribute to organisational development and strategic planning as part of the Senior Management Team.
• Participate in the senior management on-call rota and deputise for the Director of Care and Therapy when required