Chief Concierge

InterContinental Hotels Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Chief Concierge at a renowned hotel, where your role is pivotal in crafting unforgettable experiences for guests. You will lead the Concierge service operations, ensuring that each guest's needs are met with exceptional service and attention to detail. This position requires a proactive leader with a strong service mindset and excellent communication skills, as you will be responsible for overseeing a dedicated team while engaging with the local community to enhance the guest experience. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to make a significant impact.

Qualifications

• 5+ years in concierge or related field, with 3+ years in a supervisory role.
• Proficiency in English and Chinese (Cantonese and Mandarin) is essential.

Responsibilities

• Oversee daily operations of the Concierge and Bell teams to ensure high service standards.
• Develop team knowledge of local attractions and curate unique guest programs.

Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Multi-tasking

Service Mindset

Creativity

Education

Bachelor’s Degree in Hotel Management

Bachelor’s Degree in Business Administration

Tools

Opera

Microsoft Office Suite

Quore

JDS

Job description

Hotel: Hong Kong TST (HKGKH), 11 Middle Road, Tsim Sha Tsui, Kowloon

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Chief Concierge for Kimpton Tsim Sha Tsui Hong Kong to oversee and direct all aspects of the Concierge service operations, lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Bringing our Kimpton Brand Values into Life
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Overseeing the daily operations of the Concierge team, Bell and Valet team to ensure high standards of service
• Maintaining a high level of traffic in driveway and L15 lobby, to provide a smooth arrival experience to all guests
• Connecting with the community for building a distinct Kimpton identity to enhance guest experiences
• Developing your team, collating and sharing the knowledge of local attractions, keeping up to date with restaurants, events and activities
• Curating a unique program for guest to connect during their stay
• Reporting to Front Office Manager and performing any other job-related duties as assigned.

What we need from you

• A minimum of 5 years in concierge or related discipline, with at least 3 years in a supervisory capacity
• A bachelor’s degree in hotel management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills
• Multi-tasking abilities and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Familiarized in Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.