Assistant Head Concierge

The Peninsula London; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a prestigious flagship hotel as an Assistant Head Concierge, where you will play a crucial role in delivering exceptional service and enhancing guest experiences. This dynamic position involves assisting in the management of the Concierge Desk, ensuring that guests receive top-notch information and service recovery. You will be part of an award-winning team, working in a vibrant environment that values excellence and customer satisfaction. If you have a passion for hospitality and a knack for building connections, this opportunity is perfect for you.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Working alongside a highly experienced team

Qualifications

• Minimum 3 years' experience in concierge operations, including 1 year in luxury properties.
• Strong knowledge of city activities, restaurants, and events.

Responsibilities

• Assist the Head Concierge in managing Concierge Desk operations.
• Provide information on city attractions and handle guest feedback.

Skills

Customer Service Techniques

Communication Skills

Time Management

Multi-tasking

Adaptability

Job description

Assistant Head Concierge, to join our Team. This role is responsible for assisting the Head Concierge in planning, directing, controlling the entire activities and operations of the Concierge Desk, to maintain and improve the Peninsula Service Principles. Ensuring that excellent service, customer skills and service recovery are implemented. The role is responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Actively network and build key contacts within the hospitality, culture and events sectors.
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• In the absence of the Head Concierge, attend weekly and monthly meetings to share and obtain information that will benefit the Concierge Desk.

General Requirements

• Minimum 3 years' experience in a concierge operation within which 1 year experience in the same capacity of a luxury international property.
• Good knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.