Checkout Service Team Lead — Inspire Excellence & Loyalty

B&Q Limited; Great Yarmouth; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Pension

Bonus scheme

ShareSave

Holiday entitlement

Payroll giving

Employee assistance

Shopping discounts

Wellbeing benefits

Job summary

B&Q Great Yarmouth is seeking a Service Team Manager to lead a newly formed Shift Leads team and shape the customer journey with exceptional service. The role is permanent, fixed at 36.75 hours per week, with a competitive salary up to £34,000 per annum plus bonus and pension, and 6.6 weeks holiday.

We value diversity and offer a comprehensive benefits package to support colleagues in all areas of wellbeing, finance, and family life.

Qualifications

• Experience leading a store service team
• Strong customer focus and a passion for service
• Ability to influence and coach colleagues
• Commitment to safety, compliance and loss prevention
• Excellent communication and feedback skills

Responsibilities

• Lead a vital part of store operations, shaping the customer experience and driving service excellence via a Shift Leads team.
• Inspire the Make Every Customer Count agenda across the store.
• Oversee safety, security and compliance routines across the store.
• Lead the checkout and front-end service to ensure fast, friendly, reliable service.

Job description

B&Q Great Yarmouth is seeking a Service Team Manager to lead a newly formed Shift Leads team and shape the customer journey with exceptional service. The role is permanent, fixed at 36.75 hours per week, with a competitive salary up to £34,000 per annum plus bonus and pension, and 6.6 weeks holiday.

We value diversity and offer a comprehensive benefits package to support colleagues in all areas of wellbeing, finance, and family life.