Shift Lead: Customer-Focused Team Leader, 6.6 Weeks Holiday

B Q; Great Yarmouth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 Weeks Holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Great Yarmouth is seeking a Shift Lead to oversee a busy store shift, ensuring safe, smooth operations and excellent customer service. The role involves leading colleagues, managing deployment, and acting as the primary contact for customers and staff during the shift.

The position is a keyholder role with early 5am starts and up to 10pm finishes, offering a competitive salary and benefits including a strong pension, holiday entitlement, and discount schemes.

Qualifications

• Customer-focused with a passion for helping shoppers.
• Excellent team player and strong communication.
• Safety conscious with attention to detail.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service

Team leadership

Shift pattern flexibility

Decision making

Job description

B&Q Great Yarmouth is seeking a Shift Lead to oversee a busy store shift, ensuring safe, smooth operations and excellent customer service. The role involves leading colleagues, managing deployment, and acting as the primary contact for customers and staff during the shift.

The position is a keyholder role with early 5am starts and up to 10pm finishes, offering a competitive salary and benefits including a strong pension, holiday entitlement, and discount schemes.