Sales & Service Team Lead – Inspire Growth & Service

B&Q Limited; Tetford; Sur place; GBP 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Résumé du poste

B&Q Thetford is seeking a proactive Sales & Service Team Manager to lead front-end, showroom and TradePoint teams, driving a culture of outstanding customer service and sales excellence. You will shape store operations, coach a large team, and ensure safety and compliance across shifts.

This role offers a permanent contract with flexible hours (full time, part time, or job share) and a competitive package including a pension and generous holiday entitlement.

Qualifications

• Customer-focused leadership and coaching
• Strong communication and interpersonal skills
• Ability to manage a large front-end/ showroom team
• Plan, prioritise and drive store operations
• Commitment to safety and compliance

Responsabilités

• Lead a large part of store operations to shape the customer experience and drive service excellence.
• Inspire the Make Every Customer Count agenda across the store.
• Lead and coach Showrooms, TradePoint and Front End teams to deliver exceptional service.
• Oversee safety, security and compliance routines across the store via your shift team.

Description du poste

B&Q Thetford is seeking a proactive Sales & Service Team Manager to lead front-end, showroom and TradePoint teams, driving a culture of outstanding customer service and sales excellence. You will shape store operations, coach a large team, and ensure safety and compliance across shifts.

This role offers a permanent contract with flexible hours (full time, part time, or job share) and a competitive package including a pension and generous holiday entitlement.