Service Team Manager

B&Q Limited

Great Yarmouth

On-site

GBP 31,000 - 37,000

Full time

3 days ago

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Benefits offered by this job

Pension

Bonus scheme

ShareSave

Holiday entitlement

Payroll giving

Employee assistance

Shopping discounts

Wellbeing benefits

Job summary

B&Q Great Yarmouth is seeking a Service Team Manager to lead a newly formed Shift Leads team and shape the customer journey with exceptional service. The role is permanent, fixed at 36.75 hours per week, with a competitive salary up to £34,000 per annum plus bonus and pension, and 6.6 weeks holiday.

We value diversity and offer a comprehensive benefits package to support colleagues in all areas of wellbeing, finance, and family life.

Qualifications

Experience leading a store service team
Strong customer focus and a passion for service
Ability to influence and coach colleagues
Commitment to safety, compliance and loss prevention
Excellent communication and feedback skills

Responsibilities

Lead a vital part of store operations, shaping the customer experience and driving service excellence via a Shift Leads team.
Inspire the Make Every Customer Count agenda across the store.
Oversee safety, security and compliance routines across the store.
Lead the checkout and front-end service to ensure fast, friendly, reliable service.

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday

B&Q Great Yarmouth

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

What's the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:

You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
Oversee safety, security & compliance routines across the store through your shift lead team.
Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

What we need:

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:

Obsessed about our customers and listening to them.
Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
You have strong emotional intelligence and thrive in influencing others.
You love to problem solve and can take others with you.
Confident to agitate when needed and deliver feedback to all audiences.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes: