Charity Shop Manager — Lead Team, Drive Sales & Impact

Age UK; Werrington; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary paid

25 days annual leave + bank holidays

Excellent pension scheme

Life assurance

Bupa health cashback plan

EAP

Cycle to Work

Car Benefit scheme (subject to afforb)

Home & Tech purchase up to £1000

You Did It Awards

Job summary

Age UK in Werrington is seeking a Shop Manager to lead the store’s day-to-day operations, maximise sales and profits, and deliver excellent customer service while supporting Age UK’s charitable mission.

You will oversee staff and volunteers, provide training and development, and ensure high standards of service and merchandising. The role requires a flexible 35-hour week across a 7-day rota, including weekends.

Qualifications

• Experience in a performance driven retail/customer centric environment (A, I)
• Experience of managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)
• Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Responsibilities

• Lead the day-to-day running of the shop and drive sales and profits.
• Provide effective leadership, training and development for staff and volunteers.

Skills

Retail management

People management

Customer service

Leadership

Time management

Communication

Job description

Age UK in Werrington is seeking a Shop Manager to lead the store’s day-to-day operations, maximise sales and profits, and deliver excellent customer service while supporting Age UK’s charitable mission.

You will oversee staff and volunteers, provide training and development, and ensure high standards of service and merchandising. The role requires a flexible 35-hour week across a 7-day rota, including weekends.