Charity Shop Manager: Lead Retail Team & Make Impact

Age Uk; Hove; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Pension scheme

Health & wellbeing benefits

Cycle to work

Job summary

Age UK in Hove is seeking a Shop Manager with strong retail and people-management experience. You will lead staff and volunteers, drive sales, and deliver exceptional customer service while supporting Age UK's charitable mission.

The role requires 35 hours per week across a 7-day rota, including weekends, with opportunities to develop teams and improve store performance. Join a friendly, supportive team and help raise funds for older people across the UK while enjoying a competitive salary and

Qualifications

• Experience in a performance driven retail/customer centric environment.
• Experience of managing people and building a team.
• Strong commitment to delivering results through teamwork and inclusive leadership.
• Ability to delegate, coach and listen, plus meet changing priorities.
• Stock handling capability and IT literacy with numeracy skills.
• Commitment to equality, diversity and inclusion in a diverse customer base.

Responsibilities

• Manage the day-to-day running of the shop and maximise sales and profits.
• Provide effective leadership, training and development for staff and volunteers.
• Ensure excellent customer service and support the charity’s mission.
• Lead a 7-day rota with 35 hours weekly, including weekends.
• Promote retail processes and merchandising to drive performance.

Skills

Retail experience

People management

Team development

Inclusive leadership

Delegation

Time management

Motivation

Adaptability

Stock handling

Diversity & inclusion

Diversity communication

Retail processes

IT literacy

Job description

Age UK in Hove is seeking a Shop Manager with strong retail and people-management experience. You will lead staff and volunteers, drive sales, and deliver exceptional customer service while supporting Age UK's charitable mission.

The role requires 35 hours per week across a 7-day rota, including weekends, with opportunities to develop teams and improve store performance. Join a friendly, supportive team and help raise funds for older people across the UK while enjoying a competitive salary and