Part-Time Charity Shop Supervisor – Lead Customer Experience

Age UK; Pickering; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Salary

25 days annual leave (pro rata)

Wellbeing days

Pension scheme

Life assurance

Health cashback

Cycle to Work

Home & Tech purchase scheme

Awards

Job summary

Age UK in Pickering is seeking a Shop Supervisor to deliver a first-class retail service and ensure a great customer experience. You will help maximise sales and profits while supporting the day-to-day running of the shop and deputising for the Shop Manager when needed.

The role is 13 hours per week, including every Sunday, with responsibilities for stock, displays and maintaining a tidy, welcoming space. Age UK values equality and inclusion and invites diverse applicants.

Qualifications

• Experience in working in a customer facing role.
• Experience of cash handling.
• Ability to work as part of an effective team.
• Ability to lone work when needed.
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed.
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect.

Responsibilities

• Deliver an excellent retail service, ensuring that every customer has a great shopping experience.
• Maximise shop sales and profits and contribute to the successful day-to-day running of the shop.
• Deputise for the Shop Manager and Assistant Manager in their absence.
• Work 13 hours per week, including every Sunday, and manage the store on Sundays.
• Support with sales, stock rotation, organising displays, store tidying and more while representing Age UK professionally.

Skills

Customer-facing

Cash handling

Teamwork

Lone working

Stock handling

Equality & inclusion

Job description

Age UK in Pickering is seeking a Shop Supervisor to deliver a first-class retail service and ensure a great customer experience. You will help maximise sales and profits while supporting the day-to-day running of the shop and deputising for the Shop Manager when needed.

The role is 13 hours per week, including every Sunday, with responsibilities for stock, displays and maintaining a tidy, welcoming space. Age UK values equality and inclusion and invites diverse applicants.