Charity Shop Manager: Lead Team, Boost Sales & Impact

Everpool Recruitment; Pocklington; On-site; GBP 8,200 - 11,000; Part time

Benefits offered by this job

Staff discount

Holiday allowance

Pension with 8% employer contribution

Blue Light Card discounts

Bupa health cashback plan

Tickets for Good

Job summary

Everpool Recruitment in the United Kingdom is seeking a Shop Manager for a charity store. You will lead a team of volunteers and staff to maximise sales, donations, and customer experience while upholding high visual standards and charity values.

The role requires retail management experience, strong communication, and flexible weekend availability. You will be responsible for tracking performance and promoting Gift Aid income within a busy shop environment.

Qualifications

• Retail management experience, ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for our cause and the community.
• The ability to work flexibly, including some weekends.

Responsibilities

• Manage the day-to-day shop operations.
• Lead, motivate and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Maintain high visual merchandising and housekeeping standards.
• Monitor financial performance and meet sales targets.
• Be accountable for sales and profit performance, ensuring that the team understands and engages with the shop's financial performance.
• Foster a creative shop environment where team members seek to maximise income in new and innovative ways.
• Manage the team to maximise income from Gift Aid on donated products.
• Maintain an empowered, motivated and engaged shop team by ensuring that team members understand the value of their contribution to the charity.

Skills

Retail management

Communication skills

Organisational skills

Flexible / weekend work

Customer service

Job description

Everpool Recruitment in the United Kingdom is seeking a Shop Manager for a charity store. You will lead a team of volunteers and staff to maximise sales, donations, and customer experience while upholding high visual standards and charity values.

The role requires retail management experience, strong communication, and flexible weekend availability. You will be responsible for tracking performance and promoting Gift Aid income within a busy shop environment.