Charity Shop Manager – Lead Retail & Team

Age Uk; Sandwell; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Wellbeing days

Pension scheme

Life assurance

Bupa health cashback

Cycle to Work

Home & Tech purchase

Blue Light Card

You Did It Awards

Job summary

Age UK Blackheath in the West Midlands is seeking a Shop Manager to lead a friendly team, drive store performance and support charity fundraising efforts. You will manage staff and volunteers, deliver great service and promote Age UK values.

The role is 35 hours per week across seven days on a rota, including weekends. You will recruit, train and develop the team and help keep shop operations smooth and efficient.

Qualifications

• Experience in a performance driven retail/customer centric environment.
• Experience of managing people.
• Ability to build, retain and develop a team.
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership.
• Ability to delegate, coach and listen.
• Ability to manage time under conflicting priorities.
• Ability to motivate self and others.
• Adaptable approach to change and support others through it.
• Able to fulfil stock-handling requirements up to 10kg.
• Commitment to equality, diversity and inclusion, respecting colleagues and customers.
• Experience communicating with a diverse workforce and customer base.
• Ability to establish and maintain successful retail processes and merchandising.
• IT literacy and numeracy skills.

Responsibilities

• Lead daily store operations to maximise sales and profits.
• Manage staff and volunteers, providing effective leadership and development.
• Deliver excellent customer service and a positive customer experience.
• Support fundraising activities to benefit Age UK and its services.
• Work across a 7-day rota, including weekends, to cover operating hours.

Skills

Retail leadership

People management

Team development

Leadership & teamwork

Delegation & coaching

Time management

Self-motivation

Change adaptability

Stock handling (up to 10kg)

Equality & inclusion

Diversity & communication

Retail processes & merchandising

IT literacy & numeracy

Job description

Age UK Blackheath in the West Midlands is seeking a Shop Manager to lead a friendly team, drive store performance and support charity fundraising efforts. You will manage staff and volunteers, deliver great service and promote Age UK values.

The role is 35 hours per week across seven days on a rota, including weekends. You will recruit, train and develop the team and help keep shop operations smooth and efficient.