Charity Shop Manager: Lead a Caring Retail Team

Age UK; Eastbourne; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Wellbeing days

Pension scheme

Life assurance

Health cashback plan

Cycle to Work

Car Benefit scheme

Home & Tech discounts

Blue Light Card

Awards program

Job summary

Age UK in Hove is seeking a Shop Manager to lead a team of staff and volunteers, drive store performance, and deliver excellent customer service while supporting the charity's mission for older people across the UK.

The role requires managing day-to-day operations, ensuring a friendly shopper experience, and working a 35-hour week across seven days on a rota. Age UK offers competitive pay, enhanced leave, pension and wellbeing benefits.

Qualifications

• Experience in a performance driven retail environment.
• Experience of managing people.
• Ability to build, retain and develop a team.
• Strong commitment to delivering results through teamwork and inclusive leadership.
• Experience of communicating with a diverse workforce and customer base.
• IT literacy and numeracy skills.

Responsibilities

• Manage the day-to-day running of the store and maximise sales and profits while ensuring excellent customer service.
• Provide effective leadership, training and development to staff and volunteers.

Skills

Retail experience

People management

Team building

Inclusive leadership

Diversity communications

IT literacy

Job description

Age UK in Hove is seeking a Shop Manager to lead a team of staff and volunteers, drive store performance, and deliver excellent customer service while supporting the charity's mission for older people across the UK.

The role requires managing day-to-day operations, ensuring a friendly shopper experience, and working a 35-hour week across seven days on a rota. Age UK offers competitive pay, enhanced leave, pension and wellbeing benefits.