Charity Shop Manager

Diocese of Westminster; Greater London; Sur place; GBP 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Annual leave

Eye tests

Discounts

Pension

Salary sacrifice

Cycle to work

Parental pay

Employee support

Résumé du poste

Diocese of Westminster is opening a brand-new charity shop in Stoke Newington, London, and seeks a proactive Charity Shop Manager to lead the launch and ongoing success.

You will recruit and train volunteers, manage day-to-day operations, cash handling, merchandising, stock and community fundraising, while upholding Catholic values.

The Diocese of Westminster offers a supportive environment and opportunities to serve local communities.

Qualifications

• Experience in retail management, preferably charity retail.
• Strong organisational and communication skills.
• Proactive, solutions-focused approach.
• Experience or confidence using online sales platforms and digital listings.
• Good eye for fashion, trends and product presentation.
• Ability to build relationships with customers, volunteers and communities.
• Commitment to values and respect for diverse backgrounds.
• Desire to work within the Catholic Church.

Responsabilités

• Lead the setup and launch of the new charity shop.
• Manage day-to-day shop operations, including cash handling, stock control, and opening/closing procedures.
• Recruit, train, motivate and support volunteers.
• Create attractive visual merchandising displays to maximise sales.
• Oversee sorting, pricing and presentation of donated goods.
• Develop relationships with local donors, community groups and parish networks to secure stock.
• Deliver excellent customer service and maintain high shop standards.
• Monitor sales performance and contribute to fundraising targets.
• Ensure compliance with health and safety, safeguarding and charity policies.

Connaissances

Retail management

Organizational skills

Communication skills

Proactive/solutions-focused

Digital listings platforms

Outils

Online sales platforms

Description du poste

£16.48 per hour| Permanent | Fulltime 35HPW including weekends | Stoke Newington, London N16 0JU | Closing date 11 th November midday | Interview date to be confirmed

Caritas is opening a brand‑new charity shop in the heart of Stoke Newington, and we’re looking for an enthusiastic and entrepreneurial Charity Shop Manager to lead its launch and ongoing success. This is a unique opportunity to shape a new retail venture from the ground up while helping to generate vital funds that support people experiencing poverty, disability, isolation, exploitation and other forms of social exclusion.

As our first Charity Shop Manager, you’ll play a key role in creating a welcoming community-focused retail space, building a team of volunteers, and developing a thriving shop that makes a real difference in local lives.

About Us

Caritas is the social action agency of the Diocese of Westminster, serving communities across North London and Hertfordshire. Rooted in Catholic Social Teaching, we work to build a society where every person is treated with dignity and respect. Our services support people with disabilities, survivors of human trafficking and domestic abuse, Deaf communities, aspiring social entrepreneurs, and those facing hardship.

The Role

As Charity Shop Manager, you will:

• Lead the setup and successful launch of our new charity shop
• Manage day‑to‑day shop operations, including cash handling, stock control, and opening and closing procedures
• Recruit, train, motivate and support a team of volunteers
• Create attractive visual merchandising displays that maximise sales
• Oversee the sorting, pricing and presentation of donated goods
• Develop relationships with local donors, community groups and parish networks to secure quality stock
• Deliver excellent customer service and maintain high shop standards
• Monitor sales performance and contribute to fundraising targets
• Ensure compliance with health and safety, safeguarding and charity policies

What We’re Looking For

We’re seeking someone who is not only competent in management but who also embodies our diocesan values of Competence, Reliability, Honesty, Perseverance, and Love.

• Retail management experience, ideally within a charity retail environment
• Strong organisational and communication skills
• A proactive, solutions-focused approach
• Experience or confidence using online sales platforms and digital listings
• A good eye for fashion, trends and product presentation
• The ability to build positive relationships with customers, volunteers and local communities
• Commitment to our values and respect for people from diverse backgrounds
• A desire to work within the Catholic Church
• Basic understanding of the Catholic Church and its structures

What we offer you

• 23 days annual leave + bank holidays (pro rata for part time employees)
• Vouchers for free eye tests and £50 towards the cost of glasses
• Reward Gateway scheme offering discounts on a wide range of products and services
• Pension scheme for eligible employees – 5% paid by the employer
• Salary exchange (salary sacrifice) for pension
• Cycle to work scheme
• Enhanced maternity, paternity and adoption pay
• Employee Assistance Programme

Who we are

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.

Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

Find Us

Address
Human Resources Department,
Vaughan House,
46 Francis Street,
London SW1P 1QN.

Telephone
020 7798 9001

Hours
Monday—Friday: 9:00AM–5:00PM

About This Site

This is the official website of the Human Resources Department of the Diocese of Westminster.