Charity Assistant Shop Manager

Pdsa; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

25 days holiday

Volunteering Day

Wellbeing Day

Pension options

Life assurance

Employee assistance programme

Staff discounts

Job summary

PDSA Gloucester is seeking an Assistant Charity Shop Manager to lead a friendly team of volunteers and deliver a great shopping experience while raising funds for pet care. You'll support the Shop Manager day-to-day, drive sales targets, ensure excellent customer service, maintain stock rotation and brand messaging, and help to generate donations and raise local awareness for the charity.

With retail experience and strong interpersonal skills, you’ll coach volunteers, organise daily operations,

Qualifications

• Experience from the retail sector with a proven track record of contributing to sales targets.
• Strong customer service standards and a passion for helping people and pets.

Responsibilities

• Support the Shop Manager in running the Gloucester PDSA shop day to day.
• Work closely with volunteers to maximise profit and create a welcoming, well-presented store.
• Ensure great customer service, efficient stock rotation and strong brand messaging.
• Use financial and competitor data to spot opportunities for improvement.
• Champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness.

Skills

Retail experience

Customer service

Interpersonal skills

Volunteer coaching

Organised

Proactive

Job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About you

We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Gloucester. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.

In this role, you’ll support the Shop Manager in running our Gloucester PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well‑presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.

You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement.

Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people‑focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work–life balance and individual circumstances.

• 25 days’ holiday plus Bank Holidays (pro rata)

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity, paternity and adoption leave to support you and your family.

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.