Veterinary Care Assistant

PDSA; Leicester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 days' holiday plus Bank Holidays (p

Job summary

PDSA Leicester hospital is hiring a Veterinary Care Assistant. You will support the clinical team, handle animals with care, and help deliver an excellent client experience in a busy hospital environment.

You will maintain a clean hospital, assist Veterinary Nurses and Surgeons, and help with reception duties when required. A Level 2 Diploma and experience in a veterinary setting are essential.

Qualifications

• Must have Veterinary Care Assistant Level 2 Diploma or equivalent.
• Strong customer service and communication skills.
• Able to work independently and as part of a team.
• Good organisational skills and attention to detail.

Responsibilities

• Maintain a clean, safe, hygienic hospital environment.
• Assist with animal handling and support clinical staff.
• Contribute to delivering excellent client experiences.
• Support reception activities and discuss costs empathetically.

Skills

Customer service

Communication

Teamwork

Independent work

Organisational skills

Animal handling

Education

Veterinary Care Assistant Level 2 Diploma

Job description

Make a difference every day with PDSA

AboutUs

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We'renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.

About you

We're looking for a Veterinary Care Assistant to join our friendly and supportive team at Leicester. You'll be passionate about animal welfare, committed to delivering excellent client care, and enjoy working in a busy hospital environment where no two days are the same.

As a Veterinary Care Assistant, you'll play a vital role in supporting the clinical team and ensuring the highest standards of patient care. Your responsibilities will include maintaining a clean, safe and hygienic hospital environment, assisting with animal handling, supporting Veterinary Nurses and Veterinary Surgeons, and helping to deliver an excellent experience for our clients and their pets. You'll also support reception activities when required and confidently discuss treatment costs and charitable contributions with empathy and professionalism.

This role provides an excellent opportunity to further develop your veterinary career within a purpose-led organisation that makes a real difference to pets and owners every day.

To be successful, you'll need:

• A Veterinary Care Assistant Level 2 Diploma (or equivalent qualification).
• Previous experience working within a veterinary practice.
• Strong customer service and communication skills.
• A caring, practical and proactive approach.
• The ability to work effectively both independently and as part of a team.
• Good organisational skills and attention to detail.

Due to the varied shift pattern, applicants must be aged 18 years or over.

Work pattern & rota

This role follows a continental shift pattern across a seven-week rolling rota, including a combination of days, nights, twilight shifts and weekends.

About the hospital

PDSA Leicester isa highly collaborative, effective hospital, a great place for teamwork, case discussion and shared learning. Our teams have varied clinical interests, giving you access to a wide pool of knowledge and experience when discussing cases and treatment plans.

Our Pet Hospitals are modern and well-equipped and include separate dog and cat kennelling facilities, in-house radiography, ultrasound, endoscopy, piped gases and extensive orthopaedic equipment.

Rewards,supportand benefits

We're really passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• 25 days' holiday plus Bank Holidays. (pro rata)

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support.

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity,paternityand adoption leave to support you and your family.

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.