Flexible Charity Shop Assistant Manager — Growth & Impact

Pdsa; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

25 days holiday

Volunteering Day

Wellbeing Day

Pension options

Life assurance

Employee assistance programme

Staff discounts

Job summary

PDSA Gloucester is seeking an Assistant Charity Shop Manager to lead a friendly team of volunteers and deliver a great shopping experience while raising funds for pet care. You'll support the Shop Manager day-to-day, drive sales targets, ensure excellent customer service, maintain stock rotation and brand messaging, and help to generate donations and raise local awareness for the charity.

With retail experience and strong interpersonal skills, you’ll coach volunteers, organise daily operations,

Qualifications

• Experience from the retail sector with a proven track record of contributing to sales targets.
• Strong customer service standards and a passion for helping people and pets.

Responsibilities

• Support the Shop Manager in running the Gloucester PDSA shop day to day.
• Work closely with volunteers to maximise profit and create a welcoming, well-presented store.
• Ensure great customer service, efficient stock rotation and strong brand messaging.
• Use financial and competitor data to spot opportunities for improvement.
• Champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness.

Skills

Retail experience

Customer service

Interpersonal skills

Volunteer coaching

Organised

Proactive

Job description

PDSA Gloucester is seeking an Assistant Charity Shop Manager to lead a friendly team of volunteers and deliver a great shopping experience while raising funds for pet care. You'll support the Shop Manager day-to-day, drive sales targets, ensure excellent customer service, maintain stock rotation and brand messaging, and help to generate donations and raise local awareness for the charity.

With retail experience and strong interpersonal skills, you’ll coach volunteers, organise daily operations,