Pet Hospital Lead

PDSA; East Midlands; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working

CPD allowance

RCVS fees covered

25 days holiday

Pension plan

Life assurance

Employee assistance

Job summary

PDSA Derby is seeking an inspiring Pet Hospital Leader to steer a busy hospital, support our teams, drive operational excellence, and maintain exceptional care for pets and their owners. You may come from Head Nurse, Practice Manager, or Operational Leader backgrounds and will lead by example, coach colleagues, and shape a culture of continuous improvement in a fast-paced environment.

Join us to help more families access vital veterinary services with a supportive, inclusive workplace and a

Qualifications

• You may currently be a Head Nurse, Practice Manager or Operational Leader looking for your next challenge.

Responsibilities

• Lead a busy hospital, driving operational excellence and ensuring exceptional care for pets and owners.
• Support our people, coach colleagues and embed a culture of continuous improvement.

Job description

Make a difference every day with PDSA

AboutUs

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.

About you

We're looking for an inspiring Pet Hospital Leader to join our friendly and dedicated team at PDSA Derby.

This is a unique opportunity to lead a busy and rewarding hospital where every day brings new challenges, opportunities and achievements. You'll play a key role in supporting our people, driving operational excellence and ensuring we continue to provide exceptional care and service to pets and owners who rely on us.

You may currently be a Head Nurse, Practice Manager or Operational Leader looking for your next challenge. Whatever your background, you'll bring strong leadership skills, sound judgement and a genuine passion for developing people. You'll be confident working in a fast-paced environment, making decisions, solving problems and bringing teams together around a shared goal.

Excellent communication and relationship-building skills are essential. You'll work closely with Veterinary Surgeons, Veterinary Nurses and Client Services teams, creating a positive and collaborative culture where colleagues feel supported, valued and empowered to deliver their best.

As Pet Hospital Leader, you'll be a visible and approachable presence within the hospital, leading by example and championing high standards across every aspect of the service. You'll enjoy coaching and developing others, embedding a culture of continuous improvement and helping the team embrace new ways of working. Most importantly, you'll help ensure PDSA's mission, values and commitment to compassionate care are reflected in everything we do.

About the hospital

PDSA Derby is a highly collaborative and supportive hospital where teamwork, shared learning and continuous development are at the heart of everything we do.

Our experienced teams bring a wide range of clinical interests and expertise, creating an environment where knowledge is shared freely and colleagues work together to achieve the very best outcomes for pets and owners.

Our modern, well-equipped Pet Hospital offers excellent facilities including separate dog and cat kennelling, digital radiography, ultrasound, endoscopy, piped gases and extensive orthopaedic equipment, helping our teams deliver high-quality veterinary care every day.

Whether you're discussing complex cases, supporting colleagues or driving improvements across the hospital, you'll be surrounded by dedicated professionals who are passionate about making a difference.

Rewards,supportand benefits

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work–life balance and individual circumstances.

• CPD allowance of 3 days, £500 per year for development. Payment of your full RCVS fees, soyou’renever out of pocket. *Where applicable

• Extensive internal CPD programmes plus discounts for BSAVA Congress and London Vet Show.*Where applicable

• 25 days’ holiday plus Bank Holidays, withoptionto buy or sell an extra five days.

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, 24/7 wellbeing support and private medical cover included.

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity,paternityand adoption leave to support you and your family.

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.