Charity Assistant Shop Manager

Pdsa; Penarth; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Flexible working options

25 days’ holiday + Bank Holidays

Special paid days off: Volunteering, 1

Job summary

PDSA Penarth is seeking an Assistant Charity Shop Manager to support day-to-day shop operations in a busy, customer-focused environment. You will work with volunteers to maximise profit, maintain a welcoming store presentation, and champion the charity in the local community.

The role requires energy, organisational skills and a passion for pets. You’ll support the Shop Manager across seven days, with a flexible approach to hours.

Qualifications

• Experience in retail with a track record of hitting sales targets.
• Strong customer service and communication skills are essential.
• Experience coaching and motivating volunteers is beneficial.

Responsibilities

• Assist the Shop Manager in day-to-day shop operations at Penarth PDSA.
• Ensure friendly, welcoming customer service and well-presented stock.
• Maintain stock rotation and merchandising to maximise sales and donations.
• Engage with the local community to raise awareness and fundraising opportunities.
• Support a culture of continuous improvement and teamwork among staff and volunteers.

Skills

Retail experience

Customer service

Volunteer coaching

Stock rotation

Tools

POS system

Job description

Make a difference every day with PDSA

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About you

We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Penarth. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.

In this role, you’ll support the Shop Manager in running our Penarth PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.

You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement.

Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet.

About the role

This is a permanent, 21 hour per week position. Due to the needs of the business, you'll need to be fully flexible to work across seven days, including weekends. We're looking for someone who can support the team with a flexible approach to working hours and shifts.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work–life balance and individual circumstances.

• 25 days’ holiday plus Bank Holidays.

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity, paternity and adoption leave to support you and your family.

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

If you have any questions about the role or the recruitment process, please contact Maria Bloor at

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.