Charity Shop Manager

Pdsa; Greater London; In loco; GBP 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

25 days + BH

Special days off

Pension options

Life assurance

Wellbeing support

Staff discounts

Parental leave

Pet insurance discount

Descrizione del lavoro

PDSA Kentish Town is seeking an experienced Charity Shop Manager to lead a friendly team in a busy retail environment. You will supervise one colleague and volunteers, drive sales and profit, coach and train staff, and champion the PDSA name in the local community.

You'll use your retail flair, deliver great customer service, manage merchandising, stock rotation and financial data insights to improve performance while sharing best practice with other shop managers.

Competenze

• Proven retail track record with strong customer service.
• Experience coaching, recruiting and training staff and volunteers.
• Results-driven with ability to meet targets.

Mansioni

• Run the Kentish Town shop day to day, supervising one colleague and volunteers.
• Lead by example on customer service, merchandising, stock rotation and use of financial data.
• Coach, recruit and train the team including volunteers to deliver high standards.

Conoscenze

Retail management

Team leadership

Customer service

Volunteer supervision

Descrizione del lavoro

Make a difference every day with PDSA

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About you

Salary: £32,048 per annum + £2,457 London Market Supplement, giving a total salary of £34,505 per annum (£18.96 per hour).

We're looking for a Charity Shop Manager to lead our friendly team at PDSA Kentish Town. If you enjoy being around people, have strong interpersonal skills and a real passion for retail, this could be the perfect next step. You'll thrive in a busy, customer-focused environment where you can combine your retail flair with a genuine desire to make a difference for pets and their owners.

You'll take responsibility for running our Kentish Town PDSA shop day to day, supervising one other colleague and a team of volunteers to create a great shopping experience and maximise sales and profit. You'll lead by example on customer service, merchandising, stock rotation and use of financial and competitor data, always looking for ways to improve. You'll also champion the PDSA name in the local community, using your knowledge of the area and your networks to generate both item and cash donations and raise awareness of the charity.

You’ll be an experienced, results-focused retailer with a proven track record of delivering objectives and profit targets. You’ll know what great customer service looks like and will enjoy coaching, recruiting and training your team, including volunteers, to be the best they can be. Self-motivated, organised and people-focused, you'll relish the opportunity to run your own shop while sharing your knowledge and best practice with a small cluster of other PDSA Shop Managers so they can achieve the same high standards.

Above all, you'll be passionate about PDSA's work and proud to represent our charity with every customer interaction.

Rewards, support and benefits

We're really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work-life balance and individual circumstances.

• 25 days' holiday plus Bank Holidays, with option to buy or sell an extra five days.

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity, paternity and adoption leave to support you and your family.

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.