Charity Administrator – Front Desk, Data & Support

Change Grow Live; Stourbridge; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Wellness hour

Pension scheme

Discounts

Training & progression

Refer-a-friend

Job summary

Change Grow Live in Dudley (Lye, Stourbridge) is seeking a proactive Administrator to provide essential day-to-day support across a busy service. You will handle calls, data entry, and front-desk duties while keeping records accurate and processes efficient.

The role offers 37.5 hours per week, with flexible working arrangements and a supportive team. You will contribute to delivering high-quality services and improving the experience for service users.

Qualifications

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills.

Responsibilities

• Be the first point of contact, handling calls and visits promptly and courteously.
• Process correspondence and data entry as required.
• Collate, monitor and report data and statistics.
• Maintain admin, record-keeping and communication within the project.
• Work flexibly across operational sites as required.

Skills

General office procedures

IT literacy

Interpersonal skills

Confidentiality

Numerical skills

Organisational skills

Data entry

Tools

Microsoft Word

Excel

Job description

Change Grow Live in Dudley (Lye, Stourbridge) is seeking a proactive Administrator to provide essential day-to-day support across a busy service. You will handle calls, data entry, and front-desk duties while keeping records accurate and processes efficient.

The role offers 37.5 hours per week, with flexible working arrangements and a supportive team. You will contribute to delivering high-quality services and improving the experience for service users.