Channel Communications Assistant

Jobtailor; Sunderland; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jobtailor is seeking an experienced stakeholder engagement and communications professional to support change across banking communications networks, keeping the customer journey at the heart of every initiative.

You will collaborate with a wide stakeholder network, manage SharePoint hubs, and publish straightforward operational updates while reporting to the Operational Communications Manager. This role emphasizes accuracy, governance, and proactive stakeholder liaison.

Qualifications

• Experience of operational internal and external colleague and customer banking channel processes
• Knowledge of Office 365 applications, particularly Excel, Outlook including mailbox management, and SharePoint
• Ability to work as part of a team
• Excellent written and verbal communication skills
• Strong relationship management skills and ability to build and maintain effective stakeholder relationships
• Planning and organisational skills with strong attention to detail
• Ability to maintain and update SharePoint hub pages
• Capability in publishing straightforward operational communications and updates
• Familiarity with operating within a control- and governance-aware environment

Responsibilities

• Support change across TSB through stakeholder engagement and communications
• Collaborate across a wide stakeholder network to support timely and effective communications
• Present communications effectively while keeping the customer journey and experience at the heart of the work
• Maintain content and improve specialist knowledge business area hubs
• Report to and provide support for the Operational Communications Manager

Skills

Stakeholder engagement

Operational communications

Office 365 applications

Relationship management

Planning and organisational skills

Team collaboration

Written communication

Verbal communication

Tools

Office 365

Excel

Outlook

SharePoint

Job description

• Support change across TSB through stakeholder engagement and communications
• Collaborate across a wide stakeholder network to support timely and effective communications
• Present communications effectively while keeping the customer journey and experience at the heart of the work
• Maintain content and improve specialist knowledge business area hubs
• Report to and provide support for the Operational Communications Manager

Requirements

• Experience of operational internal and external colleague and customer banking channel processes
• Knowledge of Office 365 applications, particularly Excel, Outlook including mailbox management, and SharePoint
• Ability to work as part of a team
• Excellent written and verbal communication skills
• Strong relationship management skills and ability to build and maintain effective stakeholder relationships
• Planning and organisational skills with strong attention to detail
• Ability to maintain and update SharePoint hub pages
• Capability in publishing straightforward operational communications and updates
• Familiarity with operating within a control- and governance-aware environment

Core Competencies

Demonstrates expertise in stakeholder engagement and effective communication within banking channels, with a strong focus on customer experience and operational processes. Proficient in managing content and maintaining SharePoint hubs while ensuring compliance with governance standards.

Highest-signal resume keywords

• Stakeholder Engagement
• Operational Communications
• Office 365 Applications
• Relationship Management
• Planning and Organisational Skills

Hard Skills

• Operational Internal Processes
• Customer Banking Channel Processes
• Publishing Operational Communications
• SharePoint Management
• Attention to Detail

Soft Skills

• Excellent Written Communication
• Excellent Verbal Communication
• Team Collaboration

Industry Keywords

• Control Environment
• Governance Awareness
• Stakeholder Relationships

Tools & Technologies

• Office 365
• Excel
• Outlook
• SharePoint